FAQ | The Comedy Store London







Q -What time do you open?

For 7:30pm shows the doors will open at 6pm. For shows at 11pm doors will open at 10pm. Happy Hour at the bar 6-7pm. 

Q -How long do your shows last?

All our shows are approximately 2 hours and 20 minutes, including the interval.

Q -What is the seating arrangement?

Theatre style seating in rows.

Q -Can I reserve a seat?

No. Seating is unreserved. We work on a strictly first come first served basis, we recommend customers arrive as early as possible for best choice of seats

Q – How can I arrange for my group to sit together?

By arriving as early as possible. We have 362 regular seats and 38 premium seats, but because it is not assigned seating large groups that arrive late may not be able to sit together.

Q – Do you offer concessions?

Yes. The Comedy Store offers concessions for Students, NHS staff and Senior Citizens (65+) The tickets are available, subject to availability, for performances on Tuesdays, Wednesdays, Friday 11pm and Sundays. Student cards must have an expiry date. If proof cannot be shown you will be charged the full standard ticket.

Q – Is that it once the performance is over?

On the contrary! After every show (except the 7.30pm shows on Friday and Saturday) the bar remains open at Happy Hour prices to allow you to relax, chat and listen to some laid back music to round off your evening.

Q – Can I get tickets if the show is sold out?

If the website says a show is sold out there will not be any tickets available on the door. However give us a call on 0207 024 2060 and we can add you to the waiting list. There’s no guarantee that tickets will become available however if we get tickets returned we will be in touch. 

Q – Can I return a ticket?

Of course. We can move your booking to another date or put the value of the tickets onto a gift voucher, minus booking fee. Please let us know by 5:30pm on the day of the show if you can’t make it. No refunds.  

Q – Can someone else collect my ticket?

If for any reason you need a 3rd party to collect tickets on your behalf, they will need: The last 4 digits of the card the tickets were purchased with

Q – Is there a discount for group bookings?

No. However we have designed the comedy combo for groups: https://thecomedystore.co.uk/london/comedy-combos/

Q – Can I still get in if the show has started?

Yes. Unlike many Theatres we will admit customers after the show has started.

Q – Is there a dress code for The Comedy Store?

No. Although if your attire stops other people enjoying the show (i.e. flashing lights, big hat etc) we will ask you to remove the items.

Q – Do you operate a bag search?

For your safety and security, metal detectors are in use at The Comedy Store entrance and all bags are subject to search.

Q – Do you have a cloakroom?

Yes we do. We strongly recommend that all bags larger than handbags are left in the cloakroom.

Q – Is there a door policy for The Comedy Store?

We cannot admit anybody under 18 years of age due to our license conditions, and we reserve the right to refuse admission if we believe a person is under the influence of alcohol or drugs. In these circumstances we will not refund tickets.

Q -Can I buy tickets in person from The Comedy Store for future shows?

Yes. You can buy tickets for future shows from the Box Office during opening hours:
Tuesday -Thursday 18.00 – 21:30
Friday -Saturday 18:00- midnight
Sunday 18:00 – 20:30

Q -How can I contact the Box Office?

London: 0207 024 2060 / boxofficelondon@thecomedystore.co.uk

Manchester: 0161 839 9595 / Manchester@thecomedystore.co.uk 




 Q -Can I eat at venue?

Absolutely. Food can be ordered before the show and in the interval. Menu here: https://thecomedystore.co.uk/london/food-and-drink/

Q -What time do the bar and diner open?

The bar and diner open when the venue opens, from 6pm. It’s Happy hour at the Bar 6pm-7pm every day.

Q -Where do we eat our food?

There is a small unreserved dining area you can use before the show starts. Food can also be enjoyed from your seats during the show.

Q -Do I need to pre order food?

No. Our busy kitchen is prepared for large orders on the night.  



 Q – Do you have disabled access?

We have a chair-lift to allow access to the auditorium. It unfortunately cannot bear the weight of a person in a wheelchair, so the person must be able to leave their wheelchair, descend via the chairlift, then retake their wheelchair once at the bottom of the stairs. This means that large electric wheelchairs are unable to gain access, but most other types can.

It is advisable to pre-book tickets in advance by telephone 0207 024 2060 (Mon – Fri 11am – 5.30pm) or email boxofficelondon@thecomedystore.co.uk, as space is limited. Patrons with a disability may be eligible to receive tickets at concessionary prices. The tickets are available, subject to availability, for performances on Tuesdays, Wednesdays, Friday and Saturday 11pm Show and Sundays.

Q – What other facilities do you have for disabled patrons?

We have disabled toilet facilities, and we can arrange seating to suit most people. We also have a hearing loop installed in the raised section of the auditorium and bar.

Q – What is your smoking policy?

The venue is totally non-smoking at all times. Smokers must exit the premises to smoke. Electronic cigarettes are not allowed inside the venue.



Q – Is heckling allowed?

Heckling is a part of live comedy, but it can quickly become tiresome for other members of the audience if it is overdone. If an audience member persistently interrupts a performer or if the heckling is vicious, racist, or in any other way offensive in our opinion we will take action to put a stop to it. In most cases this will firstly be a polite request for the offender to stop their heckling.

Q – Do you have a code of conduct?

We expect members of the audience to respect the performers, other paying members of the audience, the staff and the venue. This means that we will do our utmost to ensure our customers can enjoy the show without having to put up with constant interruptions to the show or people talking while the performers are on stage. Our philosophy is that the stage is the most important part of The Comedy Store, and that the bar is an added bonus. In other words we are a show with a bar, not a pub with comedy. If you are not interested in watching the show please do not spoil it for the other people who are.

Q – Can I come to a show for my stag/hen party?

Certainly. All we ask is that you enjoy the show and respect the other members of the audience. We have stag or hen parties all the time and live comedy is an excellent night out for a group.

Q – How do I get an Open Spot?

The Comedy Store is committed to developing new talent and as part of this remit we offer open mic spots for both the London and Manchester venues. The first step towards getting an open spot is to take part in the ‘King Gong show. These shows take place on the last Monday of each month in London, and the first Sunday of each month in Manchester. Anybody can register to enter the competition, and the idea is to try to last for 5 minutes on stage without being gonged off.  By competing, we get a chance to see you and get an idea of what you can do. To book a place at the London venue, and for full info about the  shows, please call 020 7930 2949 or e-mail Babs on london@thecomedystore.co.uk   For the Manchester Store, please call 0161 839 9595. (Please note that the London Gong shows are usually booked on a month by month basis – so are taken from the Tuesday after the previous month’s show.  However, you can compete from the audience when the compere asks for volunteers – usually three or four times during the course of the show. Please note that only the WINNER of the London Gong show is offered an open spot.)



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